Below is a list of common faqs we have compiled that will hopefully address any questions you may have.
How can Click4netphone be useful to me?
Is there any charges to use this service?
Why choose Click4netphone?
How can someone call me on my Click4netphone account?
Where do I get my Click4netphone number
How can I call a regular telephone line via Click4netphone?
Is the Click4netphone secure?
Are there any hidden fees in Click4prepaid.com service?
Is their any expiration to my account?
How is usage calculated?
How will I know if my credit has expired?
How soon can I use the Click4netphone service?
Can I use this service from other countries?
Troubleshooting Hints
How Can Click4netphone be useful to me?
Pay no more for long distance and telephone charges. Calls to other Click4netphone members are completely free. Have a friend register from anywhere in the world
and start placing calls through the Click4netphone Quality services network. When you're traveling you can enjoy roam free service through your Click4netphone account and allow people
from anyone in the world to contact you from regular telephone lines using a Click4prepaid account. Caller pays only 3.5¢/min (2¢/min using local access) to call your Netphone via the Click4prepaid phone card.
(top of page)
Is there any charges for using the Click4netphone service?
We do not charge any service to use the software or to log onto the network. You are not obliged to purchase anything to place
PC-PC calls within the Click4netphone network. We do charge per minute rates for outbound calls to any regular cellular or fixed line phone number. Please visit our rate section for more detail.
(top of page)
Why choose Click4netphone?
We understand that you can choose from many internet based telecom providers that started offering netphone service not too long ago. All providers claim everything
but how many of them claim free service? We do not charge monthly fees, connection fees or setup fees.* Just sign up at Click4netphone, get your personalized
Click4netphone internet phone line for free. Being free means you no longer need to sacrifice your regular telephone lines to pay for an "internet" phone. Why not keep
all of them and use your netphone for free.
Per minute rates apply to calls originating or terminating from non-based Click4netphone telephone lines.
(top of page)
How can someone call me on my Click4netphone account?
Anyone from the USA can call you via Click4prepaid either through dialing a local access line or toll free access. To call your netphone via Click4prepaid calling cards,
the caller must dial 011+ Click4netphone number. The caller pays 3.5¢/min (2¢/min local access) to call your Click4netphone from any regular telephone.
(top of page)
Where do I get my Click4netphone number
Your Click4netphone number will be based off your home or cell number that you register with Click4netphone. After you register with Click4netphone, we will approve your phone number that will resemble your traditional phone number. This makes it easy for everyone to remember your Click4netphone number.
(top of page)
How can I call a regular telephone line through Click4netphone?
Click4netphone works just like a regular telephone line. To dial any North American type number, dial 1+ area code. For international calls dial 011 + country code and destination number.
(top of page)
Is the Click4netphone service secure?
Yes. Both our website and our softare is encrypted by the standards set by Microsoft in tranditional SIP communications services.
(top of page)
Are there any hidden fees in Click4netphone.com service?
No hidden fees at all. No maintenance fees, account fees, or monthly fees whatsoever. Calls to other Click4netphone numbers are absolutely free.
You are welcomed to check your call history to see line item charges for all your calls.
You will never have to worry about losing minutes again.
(top of page)
Is their any expiration to my account?
Click4netphones have no expiration. The prepaid accounts on Click4prepaid do have 1 year expiration. Each time you recharge your account, this one-year expiration is reset. All we ask is to abide to our terms of service agreement, and your account will be maintained accordingly. Visit our Terms of Service Agreement section for complete details.
(top of page)
How is usage calculated?
Usage is calculated in 60 second or 1-minute increments. Partial minutes are rounded to the next full minute. Your account balance is recorded in US currency and usage charges are based upon the proper per minute rate to the destination country.
(top of page)
How will I know if my credit has expired?
You will be able to view your call credit for calls directed toward the PSTN (plain standard telephone network) At any time, you
will be able to recharge your Click4netphone credit by logging to our website with your username and password.
(top of page)
How soon can I use the Click4netphone service?
As soon as you validate your email address for authentication, you are good to go.
(top of page)
Can I use this service from other countries?
Yes you surely can. All you need is internet access, and a compatible Windows Xp or 2000 PC that will allow our software to be enabled. VOIP SIP hardware phones are also compatible.
(top of page)
Troubleshooting Hints
My Click4netphone will not log into the network
Please verify that your Click4netphone account is activated by logging to www.click4netphone.com with your username/password.
Why will my call not connect?
If you are calling a Click4netphone member, please check your buddy list to see they are online.
Otherwise please check your Click4prepaid account by logging to www.click4prepaid.com with your username and password and verify your account balance.
In order to provide you the lowest long distance rates our system automatically searches for a LCR (Least Cost Route) to complete your call. There are times heavy call volume can tie up these high traffic lines. Continue to reattempt your call and if the trouble persists for more than a 30 minute timeframe, contact our customer service and we will try our best to reroute your call through one of our other reliable call routes.
(top of page)
